Holistic services portfolio delivers customer delight
Holistic services portfolio delivers customer delight : Ventakesh Pai
Wysetek has been at forefront to deliver services to Indian enterprises since two decades across its pan India presence.
The Systems Integration services are much in demand by the organizations to keep their IT infra updates, secure and agile in digital transformation era of cloud, big data, SDDC, next generation security, HCI to name a few. Ventakesh Pai, GM – Customer Support at Wysetek Systems Technologists talks on modern organizations’ expectations from system integrator and services provider companies.
What is the plan ahead for the services business at Wysetek in 2019?
Services is an important aspect for any SI or service provider company and its relevance will only increase with IT becoming more of business-outcome based than purely tech-led. The key services offering by Wysetek to its organizations includes Technology Services, SI Services, Professional Services and FMS (Facility management Services).
Technology Services and FMS(Facility management Services) and Technology Services contribute around 70% of total services revenues, while SI(Systems Integration) Services contributes 20 % and Professional Services around 10% to the services business at Wysetek
What are the key offerings by Wysetek for its customers in the managed services space?
Wysetek has been at forefront to deliver services to Indian enterprises since two decades across its pan India presence. We provide integrated multipractice services, completely flexible SOW’s, SLA’s and professional monitoring. The main offerings in SI services domain includes End Point Support, Datacenter Management, Network monitoring, Security Management and Inventory Management
Do you see SI services picking up in India and why?
Wysetek has a separate dedicatedunit and team for SI services since 1990. The main KRAs of the services team includes providing quick response and faster resolution to the customers, providing timely technology updates to the customer and ensuring customer delight.
In today’s age, when companies want to stay ahead of the game they need all their systems to work synchronously. Systems that are not integrated result in significant increase in cost and resource consumption. Through our SI services we help our customers by saving on costs, bring innovation and provide right skill set for project management & execution.
Any new initiatives you have introduced to increase services business?
The verticals of BFSI, IT/ITES and PSUs gives the maximum services revenues to Wysetek. Wysetek has maximum customer base in these verticals since past two decades and hence the services revenues too comes from these sectors as customers are seeking a SI or solution provider company that is end to end in terms of hardware, software and services
Many market accelerators (business wise and technology wise) will further help us increase our services business in 2019. We intent to grow our resources in services team and also add more focus by introducing new types of services for our customers.
What are the top expectations of CIOs and IT leaders from Wysetek?
Today’s CIOs must also balance a broader role on the executive team and new responsibilities that directly influence business strategy. This has resulted in a significant change in their expectations from SI companies like us.
Today a CIO expects us to recommend solutions which are agile and in line with the business needs. Another trend we are experiencing is that CIOs expect real time response both in solutioning as well as support.
What is the future roadmap of the services team at Wysetek In 2019?
Providing quick response and faster resolution to the Customers has been and will always be the prime focus of services business. Wysetek also believes in providing timely technology updates to the customer and ensuring customer delight.
About ten percentage of total revenues for Wysetek for FY18-19 were from services business. We expect more than twelve percent of services revenues for this fiscal year.
|Services revenues split for Wysetek Facility Management Services – 40%Technology Services – 30 %Systems Integration Services – 20 %Professional Services – 10%|
“Systems that are not integrated result in significant increase in cost and resource consumption. Through SI services we help our customers to save on costs, bring innovation and provide right skill sets for project management and execution.”
– Ventakesh Pai, GM – Customer Support, Wysetek Systems Technologists
Wysetek’s Top managed services for customers End Point SupportDatacenter ManagementNetwork monitoringSecurity ManagementInventory Management