Managed Firewall
Wysetek Managed Firewall Services Deliver End To End
Lifecycle management (Day-0, Day-1, Day-2) for enterprise firewall environments using Cisco Firepower Threat Defense (FTD). The service includes architecture design, deployment, licensing, centralized management (Cisco FMC / CDO), and 24×7 monitoring from a multi-tenant SOC, offered in both CAPEX and OPEX models.
Service Objectives
Protect network perimeter and critical assets from cyber threats
Ensure high availability and optimal firewall performance
Maintain compliant, business-aligned security policies
Deliver expert incident response and continuous optimization
Key Service Components
Firewall Deployment & Onboarding
Design, sizing, configuration, and HA setup
24×7 Monitoring & Alerting
Health, performance, logs, and threat detection
Policy & Configuration Management
ACLs, NAT, VPNs, HA, and rule optimization
Security Updates & Patch Management:
Firmware, patches, IPS/IDS, AV, URL filtering
Incident Detection & Response
Triage, containment, RCA, and remediation support
Performance Management
Capacity planning and traffic analysis
Reporting & Reviews
Monthly reports, quarterly rule reviews, optional posture assessments
Service Delivery Model
24×7 Service Desk & SOC/NOC Support
ITIL-aligned Change & Incident Management
Defined escalation paths and dedicated service ownership
Support across leading firewall platforms (Cisco, Palo Alto, Fortinet, Check Point)
Wysetek’s end-to-end Service Delivery Model provides seamless, enterprise-grade support through a 24×7 Service Desk and SOC/NOC, ensuring continuous, efficient, and resilient operations.
Service Tiers
Health monitoring, firmware updates, monthly reports, business-hours changes
Threat monitoring, IPS/IDS, URL & app control, weekly analytics, HA monitoring
Continuous threat response, advanced malware analysis, emergency changes, dedicated security engineer
Business Outcomes
Stronger Cybersecurity Resilience against internal and external threats
Reduced Downtime through proactive monitoring and rapid response
Improved Visibility & Control of network traffic and security posture
Lower Operational Overhead for internal IT teams
Compliance Alignment (e.g., ISO 27001)
SLAs & Performance Highlights
Critical incidents: 15-minute response, 4-hour workaround
High availability & performance monitoring backed by defined SLA metrics
Regular reporting on incident response and service effectiveness
Let's drive your IT success together
Contact us today to discover how Wysetek Managed Services can redefine your IT operations, aligning them with your business goals and maximizing ROI