We have a separate team of dedicated professionals offering SI services to Indian organizations since 1990 says Ventakesh Pai , General Manager – Customer Support at Wysetek.
The Systems Integration or SI services have always been in demand by the end user organizations to keep their IT infra updated and robust.
With the advent of new technologies like cloud, analytics, next generation security, the modern organizations seek the best of SI services from the systems integrator and service provider companies.
Wysetek Systems Technologists has been at the forefront to deliver SI services to Indian enterprises since over two decades across its pan India presence.
Wysetek has a separate team for SI services since 1990 as a dedicated unit within the company. The main KRAs of the team includes providing quick response and faster resolution to the customers, providing timely technology updates to the customer and ensuring customer delight.
The key offerings in SI services division at Wysetek includes Comprehensive AMC & Non Comprehensive AMC, Facility Management Service and IBM & HP – WSP Services.
Wysetek works with various tech OEM’s who provide technical trainings on regular basis and also provide the logistic support to handhold Wysetek team for SI services, he adds.
Talking about the advantages of SI services by Wysetek compared to other players in the market, Ventakesh says, “We have a committed and experienced Team in SI division and also we offer 24×7 Support since 1990. The dedicated Call Centre using Wysecare CRM for Call Management helps maintain the customer history, providing detailed reports and analysis.”
The customer can raise online tickets if needed through Wysetek’s support portal as per him.
“All SI services delivered by Wysetek come under ISO 9000:2015. Our quality policy and objective have been designed to be customer centric. We consistently follow these parameters and try to improve our processes on a continuous basis,” says Ventakesh.
The top three SI services by Wysetek to Indian Enterprises are Comprehensive AMC & Non Comprehensive AMC, Facility Management Service and IBM &HP – WSP Services.
SI services includes End to End System Integration that includes Structured cabling, LAN and WAN Integration, Power conditioning, Blade center and rack servers hardware integration, Entire range of desktop, notebook and peripheral installation; OS, Antivirus and Network support and Project Management.
IT Infrastructure Management Services (FMS) includes complete outsourcing of tasks not core to Key Business Area and the company acts as One Point Solution for IT Infrastructure.
The new age SI services expected from Indian companies today includes Cloud Computing services, Managed Mobility Services and Endpoint security Services says Ventakesh Pai , General Manager – Customer Support, Wysetek Systems Technologists.
Wysetek follows a Service Centric, Customer Specific Approach with certified professionals for pre and post Sales services. The company has Pan India Presence and Support with over two decades of professional expertise.
“At present SI services contribute close to ten percent to the overall revenues of Wysetek.By end of 2019, it should increase to around fifteen percent of total revenues,” says Ventakesh Pai , General Manager – Customer Support, Wysetek Systems Technologists.
|Wysetek’s USPs of Systems Integration Services – A dedicated and experienced team of professionals- A Service Centric, Customer Specific Approach- 24x 7 support available since the year of 1990- Dedicated Call Centre using Wysecare CRM- Customer can raise online tickets via support portal- All services delivered come under ISO 9000:2015|
|“We have a committed and experienced team for SI services with 24×7 Support since 1990. The dedicated Call Centre using Wysecare CRM for Call Management helps maintain customer history, providing detailed reports and analysis.”Venkatesh Pai , General Manager – Customer Support, Wysetek Systems Technologists|
|New Age SI services for India Inc. 1.Cloud Computing services2.Managed Mobility Services3.Endpoint security Services|