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10 must-have skills for ITSM pros

If you work in IT service management, these are the 10 skills you’ll need in order to be successful in the years ahead. By Sarah K. White New technologies like machine learning, cloud computing and IoT are changing how businesses serve clients and customers. Deploying these technologies in an IT service management (ITSM) environment can […]


Data science and AI predictions for 2019

Data science became the highest-paid IT profession in 2018, and the field is set for further growth in 2019 as the tools and techniques become more accessible and AI moves from hype to practical use cases. By Tom Macaulay A recent Deloitte survey estimated 57 percent of businesses are increasing spending in AI as organizations start to […]


Banking technology trends for 2019

While 2018 promised to bring in a new era of digital banking with the introduction of open banking and PSD2 regulations, the reality is a landscape that looks much the same, with very few needle-moving developments. By Scott Carey It is still early days though, and the major banks have all made moves of varying […]


How CIOs can align IT with business strategy

Technology holds an essential role in alignment of IT and business strategies. Here we see what IT governance is all about and which frameworks are the most popular. By Cristina Lago Now that technology has such an essential role in business, the alignment of IT and business strategies has become an indispensable feature for any […]


How CIOs can implement a DevOps culture

If implemented correctly, DevOps can streamline processes and propel a complete working culture shift. By Christina Mercer The tech industry tends to bounce from one buzzword to another, with DevOps being seen by some as the next on the list. However, the terms DevOps has been around for a while with it majorly picking up […]


5 qualities that make a good CIO

The five qualities necessary are leadership, business drive, adaptability, communication skills, collaboration By Cristina Lago. Excelling at being a Chief Information Officer (CIO) is not an easy task. On top of taking responsibility for all the IT and technology within your organization, you are also expected to be a business leader and influence towards meaningful change. Whereas […]

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